Part 5
Meanwhile, Lakewood's grid
Lakewood's power is delivered by one company, The Illuminating Company (CEI), one of the three FirstEnergy Ohio utilities that PUCO ordered to pay restitution and forfeitures in 2025.1572 In two summers in a row its equipment failed in the heat, and both times PUCO Staff sent CEI a notice of probable non-compliance. The second, in August 2026, proposes a $3.05 million fine.416 This section follows the record in order: what was known before, what failed, and what the company and the state have said since.
A notice of probable non-compliance is PUCO Staff's conclusion after investigating. It is not a ruling by the commissioners. The 2025 notice ended with a Staff letter accepting corrective actions in place of a fine; the 2026 notice and its proposed fine are still pending.
How the two stories connect. No court or regulator has found that the HB6 scheme caused Lakewood's outages, and this page does not claim it did. The connection on the record is narrower. CEI is owned by FirstEnergy.15 PUCO regulates it, and FirstEnergy admitted paying $4.3 million to a company owned by the man who became PUCO's chair in 2019.6 From 2017 to 2019, FirstEnergy's Ohio customers paid a "distribution modernization" charge that the Ohio Supreme Court struck down because nothing required the money to be spent on the grid.21 Under that chair, PUCO dropped a requirement that FirstEnergy file a new rate case in 2024.46 PUCO is now deciding how fast Lakewood's equipment is replaced and who pays.18
Lakewood substation. Transformer failures, summer 2025.116
Lauderdale substation. Underground cable faults, summer 2026.2
Edgewater substation. Feed failure, July 2026.2
Aerial imagery: Ohio Statewide Imagery Program, 3-inch orthoimagery flown April 2023 (State of Ohio, public use). Substation locations from FirstEnergy's hosting-capacity map. Each image is about 115 meters across.
Old and near capacity. PUCO Staff counts more than 30 circuits serving Lakewood and surrounding areas in whole or in part (at least 20 serve the city itself, by Staff's 2025 count), fed by substations including Lakewood, Lauderdale, Edgewater, Grovewood, and Freedom. After field visits, Staff described a significant amount of the equipment as seeming older, on the whole, than elsewhere in CEI's territory, and reported that many of the substations shift load to one another when the daily high passes 90°F because of capacity limits.77 CEI's own response describes its improvement plan as focused on reducing and retiring its 4 kV system in favor of the more standard 13.2 kV.78 Age is not the whole story. Two transformers at the Lakewood substation were installed in 2007, and in October 2025 Staff required CEI to investigate their "premature failure."16
Warnings before the failures. On September 13, 2024, PUCO Staff sent CEI an earlier notice of probable non-compliance, this one covering its whole territory rather than Lakewood: the average time to restore power to a customer who lost it was about 145 minutes in both 2022 and 2023, against a standard of 135. Staff accepted CEI's action plan and there was no fine.79 In December 2024 FirstEnergy asked PUCO to loosen its reliability standards.80 Through late 2024 and early 2025, repeated Lakewood outages traced to equipment at the Lakewood and Grovewood substations, and on February 19, 2025, CEI told Staff no large projects were planned there that year.3 A maintenance record CEI filed in its 2026 rate case shows four repair orders opened on Lakewood substation transformer No. 42 between December 11 and 20, 2024, and a fifth on June 2, 2025, three weeks before the summer failures.81
Summer 2025, on the record
Between June 22 and July 7, 2025, Lakewood lost power again and again in the heat. PUCO Staff found that storms and high winds were not a factor in the outages during the week of June 22.1
- June 22
- Transformer failures on Lakewood and Edgewater circuits; 149 customers out.1
- June 23
- 93°F, with an overnight low of 77°F.82 The Lakewood substation loses a phase between 11 a.m. and noon and 9,411 customers go dark; all but one are back within two hours. Another 17 customers are out for 17 hours while a failed transformer is replaced with a larger one.1 About 22,000 customers are out across Cuyahoga County at the peak, with no storm recorded.83
- June 24
- A transformer fails on one Lakewood circuit (H013LD); 183 customers out.1
- June 27
- A large transformer at the Lakewood substation fails; 3,500 customers out, most for 6 to 10 hours.1
- Week of June 22
- PUCO's call center receives 828 informal complaints about that week's outages.1
- June 30
- The city offers grocery gift cards, first come, first served, to lower-income households (at or below 185% of the federal poverty level) that lost power for 24 hours or more between June 23 and 28. Within two days every card is claimed.84
- July 5 to 7
- A 50 kVA transformer fails on July 5 and 39 customers are out for 11.3 hours. On July 6 a line fuse at the same location has to be upgraded, and 35 customers on another circuit are out for 5.9 hours after wires touch and melt together. On July 7 another overloaded transformer has to be upgraded. According to PUCO Staff, CEI tells local officials it sent no automated outage calls for the July 5 outages, which ran more than 11 hours, because it classified them as "brief."1
July 27 (two days after Staff's notice, and not part of it): on a Sunday afternoon about 25,000 customers lose power across Cleveland's west side, Lakewood, and Rocky River; one count put Lakewood at 12,520. FirstEnergy says tree branches hit power lines. The city opens a cooling center at Cove Community Center, and power is back by about 5 p.m.85
Customer-hours without power per day (one customer out for one hour is one customer-hour) in all of Cuyahoga County, which includes Lakewood. A severe storm on June 18 caused larger countywide outages and is left out; this chart starts after its cleanup.83
Lakewood and Cleveland officials told PUCO that seniors are trapped in high-rise buildings without elevators or air conditioning during these outages, and that businesses lose tens of millions of dollars when they have to close.86 On June 27 they asked PUCO to investigate, and on July 1 PUCO's chair replied that Staff had already opened an investigation.87 On July 25 Staff sent CEI a notice of probable non-compliance. On October 1 Staff accepted a revised set of corrective actions in place of a fine, among them two new transformers at the Lakewood substation and an investigation into why the two transformers installed there in 2007 failed prematurely, with deadlines running through the end of 2026 and mid-2027. Staff said completing them would resolve the notice and reserved the right to resume the case if CEI did not.16 On October 7, 2025, Lakewood and Barberton jointly moved to intervene against FirstEnergy's request for looser standards.80 By August 2026 CEI reported that it had completed four of the nine corrective actions due by the end of 2026.78
Summer 2026. On June 24, 2026, PUCO denied FirstEnergy's request to loosen its standards.88 The Ohio Consumers' Counsel, not FirstEnergy, then asked PUCO to reconsider parts of that order, and PUCO granted rehearing on August 19. If PUCO does not rule by about November 17, 2026, the June order stands. The second summer of failures began a week after the June order. On June 30 more than 3,000 customers served by the Lakewood substation lost power. Underground cable faults at the Lauderdale substation then cut power to 4,650 customers on July 1 and 3,023 on July 2. On July 3 another cable fault put 1,010 customers out for about 20 hours, and on July 14 the underground feed to the Edgewater substation failed, cutting power to 6,359 customers for about an hour and a half. Staff said storms and high winds were not a factor in most of the outages. Staff inspectors saw lawn sprinklers spraying transformers at the Lauderdale and Dawson substations and called the practice outside industry norms; CEI told Staff it uses them routinely on extreme heat days and considers that standard practice. PUCO received 825 customer contacts about the outages in the week of June 28, nearly the same as the 828 a year earlier.2 On July 6 the city asked PUCO to reopen its investigation; four days later PUCO's chair replied that Staff had begun to investigate.89 Councilman Tom Bullock then ran an online survey that drew nearly 300 responses. Among those who answered, the typical outage lasted 12 hours and some lasted 48, 70% had to replace food or pay to eat out, and 28% reported health effects or dangerous risks.90
The second notice. On August 7, 2026, Staff sent CEI a second notice of probable non-compliance and proposed a $3,049,750 forfeiture (a fine), along with new corrective actions, including replacing by the end of 2027 any equipment that failed while running above its designed peak load, delivering a replacement schedule for all of Lakewood's distribution equipment by the end of 2026, and producing a plan to replace all the underground lead cables serving substations in and around Lakewood.4 CEI answered that its long-term strategy is "not to replace all existing infrastructure on a like-for-like basis" and promised Staff an overall plan by December 31, 2026. It said it "does not recommend replacing the underground lead cables between Clinton Substation and Lauderdale Substation due to the cost and time required to replace" (six circuits, about 34.5 miles of cable). It also recommended that the money for the proposed forfeiture be invested in the Lakewood system instead of going to the state treasury, where it said the money would "not directly benefit the customers who experienced the outages."78
At a Crain's Cleveland Business event in August 2026, FirstEnergy CEO Brian Tierney said of Lakewood's grid, "It's too old. It's not reliable. It's at capacity, and that system needs to be replaced," and said replacing it will take seven to nine years, according to the mayor's account of his remarks.17 The mayor wrote that CEI's August 21 written response to PUCO is less explicit about the scope of the problem and the time needed to fix it.17
What FirstEnergy says. In its August 21 response to Staff, CEI said its plan differs from the notice: Staff's corrective actions focus on "renewing the system in its current configuration," while CEI plans to retire the old 4 kV system in favor of 13.2 kV, so that it is not "simply replacing aging infrastructure with facilities of similar design."78
The letter in your mailbox. In September 2026 Lakewood households received a letter from the president of FirstEnergy Ohio, Torrence Hinton, apologizing for the outages and listing work done and underway.91 We checked it against the PUCO record. Nothing in it contradicts that record, but it leaves out most of what the record says.
The letter as mailed, with our notes in red. Select a page to open it full size.
- What checks out. The first of two new transformers at the Lakewood substation is in service, and the second is due to be energized by the end of the year. Both are ahead of the deadlines PUCO Staff set: the end of 2026 and the second quarter of 2027.16 The "49 circuits" reviewed matches what CEI told PUCO Staff in August.78
- What is a requirement, not a favor. The transformers and the smart meters, due by the end of 2026, are corrective actions that followed PUCO Staff's 2025 notice.16 The letter presents them without saying so.
- What raises a question. The letter says crews began thermal imaging "this month." PUCO Staff's October 2025 letter called for a visual or thermal imaging inspection of Lakewood's pole equipment by the end of 2025.16 The letter also says outside engineers were brought in, without naming them or promising their report.
- What we could not check. Four breakers replaced, work at "nearly 170 poles" since October 2024, and "nearly 54 miles" of tree trimming do not appear in the PUCO documents we have.
- What it leaves out. PUCO Staff's two notices of probable non-compliance and the proposed $3,049,750 forfeiture;4 the lead cables CEI does not recommend replacing;78 the seven to nine years its own CEO has said a rebuild will take, by the mayor's account;17 and the rate increase now before PUCO.
What the weather data shows. This site compared 11 summers (2015 to 2025) of Cuyahoga County outage records with Cleveland Hopkins weather.82 In that data, outages rise on hot days even with storm days removed, and warm nights, when equipment cannot cool off, are the strongest signal. The nine Lakewood failure days described in PUCO Staff's 2025 and 2026 notices fell on some of the warmest nights of each summer, as the chart below shows.1282 The outage data is countywide, not Lakewood only, and a correlation does not prove a cause. It is consistent with what the company and Staff have said: CEI told Staff that equipment age could have been a factor in several of the 2025 failures,1 and Staff found in 2026 that substations serving Lakewood must shift load on days above 90°F because of loading and capacity limits.2
Overnight lows at Cleveland Hopkins each summer day, with the failure days described in PUCO Staff's notices.12 Weather data: NOAA via Iowa Environmental Mesonet.82